Suburban Building Officials Conference

Monthly Membership Meetings & Luncheon Seminar


Date:            Thursday, November 16, 2023
Time:            12:00 Noon (‘Check in Time’ is a bit earlier at ~11:45)
Place:           Bobak’s Signature Events & Conference Center
                         6440 Double Eagle Drive, Woodridge, IL  60517, (630) 968-7778
Topic:           “The Art and Science of Customer-Centric Services”
Description: Transform your organization’s approach to customer interactions by learning the art and science of our current work, why                                we do it, and how it may align (or not) with customer needs. Discover how to drive customer satisfaction, trust, and success.                                Learn how to think creatively about the approach to understand customer journeys, collect, analyze, and leverage customer                              feedback to enhance your offerings. Empower your team with the skills and mindset to deliver outstanding customer service.
Objectives:  By the end of this presentation, participants will:

  • Two personal case-study examples of what can be achieved when we listen to customers.
  • Understanding the customer's journeys.
  • Re-framing the work we do to meet customer and consumer needs.
  • Train and empower customers and teams
  • Monitor and measure key metrics to track your progress

Speaker(s):   Lucero Arechiga, Community Engagement Consultant, City of Austin
CEU’s:           1.5 Continuing Education Units (CEU) will be offered for this Mini Luncheon Seminar. 
Cost:             $30 payable on CVENT or upon entry (includes mini seminar and lunch)
RSVP:           Please RSVP through your individual E-mail invite that you received or,
If you have not received an invitation, by Wednesday, October 11th, or are not on our E-mail list
Please send a “Luncheon Training Invitation Request” E-mail to:
Please include the “Full Name” (First & Last) & “E-Mail” address for anyone in your party!